Work hours: 35 hours per week (Weekdays) Hourly Rate
$22/hour + benefits
Position Overview:
Reporting to the Chief Operating Officer, the Case Manager is responsible for the case management of families in a congregate emergency shelter site in Worcester. The Case Manager will provide and guide families through holistic support while assisting families overcome barriers to becoming self-sufficient.
Key Job Duties and Responsibilities Include:
- Supporting Families
- Complete intake and needs assessment with families, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food &nutrition, school & daycare, legal issues, health, parenting, and daily living skills
- Interview and evaluate families to formulate Individualized Service Plans based on Program requirements
- Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
- Help families build self-sufficiency plans
- Assist families in transitioning to self-advocacy roles
- Advocate on behalf of families and attend administrative hearings, if necessary
- Perform home visits and/or unit inspections
- Establish, evaluate, and monitor goals for families linked to measurable outcomes
- Work collaboratively with an interdisciplinary team of collateral providers and partners to ensure the coordination of services
- Maintain the structure and policies of the program through orientation of families by reviewing program rules, policies, and case management visits
- Maintain accurate case records by documenting all services rendered including up-to-date case notes, telephone contact logs, and referrals
- Enter required data into the agency databases with reporting, as required
- Provide emergency response management to address any crises or safety issues that may arise
- Accompany and/or transport participants to appointments as necessary
- Assist families with arranging appointments
- Perform other related duties as assigned
Knowledge, Skills, and Competencies:
- Knowledge and experience working with low-income, culturally diverse, and at-risk families
- Demonstrated knowledge of community resources available to low-income individuals and families
- Excellent customer service, organizational, oral, and written communication skills
- Ability to manage multiple priorities and work in a fast-paced environment
- Proficient computer skills required in basic computer software and data collection systems
- Crisis management skills
- Ability to maintain accurate records and confidentiality of information
- Excellent attention to detail
Minimum Qualifications:
- Bachelor’s degree preferably in a Human Services related field (significant case management experience may substitute for a degree)
- Three to five years experience working with economically disadvantaged youth and/or families
- Minimum of one-year assessment, advocacy, and case management work in a related field required
- Experience working with populations with mental illness, developmental disabilities and/or substance abuse, and economically disadvantaged individuals and/or families
Preferred:
- Valid driver’s license
- Bilingual (English/Spanish, English/Haitian Creole, English/Portuguese)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Prolonged periods on-call at site
- Must be able to lift up to 15lbs at a time
Employee Compliance Requirements
- Comply with all Compliance regulations
- Adhere to the components of the Compliance Program and annual training requirements
- Understand that annual training is a required condition of employment
- Ensure job tasks are performed in a legal and ethical manner
- Actively assess the work area for non-compliance issues and notify the supervisor