Summary: The Quality Control Specialist & RAFT CBO Coordinator will have both internal and external facing responsibilities, ranging from internal control surrounding the RAFT bi-weekly check processing, reviewing pending payment reports, processing recoupment letters (acting as a liaison between RAFT management and landlords for the purpose of recouping funds), internal audit of client files, report building and workflow for RAFT through the E2E system, providing guidance and support for CBOs (business development, framing of key approaches, high-quality client delivery, monthly reporting, monthly site visits), compliance coordinating (quality control monitoring, addressing flagged discrepancies and providing resolutions in required database), an administration (information technology, reporting and report building), and human capital (mentoring, supervision, program progression).

~ Provide RAFT staff guidance to correct payment errors found in E2E and HAPPY systems.  Internal audit of Recoupment client files using data information found in HAPPY, E2E, and SharePoint.
~ Build and analyze reports in E2E system.
Act as a Liaison with Finance Department for end of fiscal year file audits, 1099 and W-9 resolution assistance, and stale check resolution.
~ Represent our organization’s Director of Housing Counseling and Financial Services in CBO or other industry-group conferences, professional associations, and other public venues, as required.
~ Structure and lead CBOs to deliver outstanding client engagement and customer service with RAFT application.
~ Share in knowledge dissemination, reporting, and communications.
~ Ensure all training materials provided are updated per guidance provided by DHCD.
~ Direct and coordinate the activities of RAFT Programs to CBOs to ensure compliance and adequate delivery of services to clients.
~ Perform an audit of client files and pending payments, correcting as needed.
~ Observe CBOs staff to ensure excellence in time management, program administration, service delivery compliance, program assistance evaluation, and training. Monthly site visits and weekly check-ins.
~ Provide leadership for outreach efforts and work with other organizations, public and private, to ensure the success of all current and potential programs.
~ Understand regulatory and strategic plan compliance for supportive service programs, along with internal and external reporting to DHCD and other possible funders.
~ Maintain thorough knowledge of current Programs’ regulations and disseminate this information to clients, landlords, and others as needed.

~ Bachelor’s or equivalent of 3 years direct programmatic case management experience.
~ Possess a functional operating knowledge of the DHCD Administrative Plan, 3+ years of supervisory experience in non-profit management or macro social work experience preferred. Background in finance.
~ Excellent verbal and written communication skills. The ideal candidate must be able to effectively communicate with individuals from diverse backgrounds.
~ Must maintain a high level of interpersonal skills to handle sensitive and confidential situations.
~ Must have exceptional knowledge of computer systems and databases, Microsoft Office software including Outlook, Excel, and Word.
~ Valid driver’s license and reliable transportation.
~ Bilingual in Spanish preferred.



  • Major Medical
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Retirement Plan
  • Vacation Leave
  • Sick Leave
  • Mileage Reimbursement
  • Paid Holidays
  • Short Term Disability Leave
  • Long Term Disability Leave

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Please note that submitting this form does not guarantee employment. Our team may contact you to continue the application process.