You Have the Right to File a Complaint

Workforce Innovation and Opportunity Act (WIOA) applicants and participants have the right to file a complaint or grievance to resolve WIOA related disputes that involve:

• Services you received at a MassHire Career Center
• A job MassHire referred you to
• The Trade Adjustment Assistance Program
• Agricultural employment
• Dept. of Career Services – referred training programs
• You believe you have experienced discrimination
• Other employment-related complaints

How to file a complaint or grievance

Each MassHire Career Center (MCC) has a designated Complaint/EO and/or backup officers to receive and accept complaints during normal business hours. You may file a complaint or grievance at the local MassHire Career Center or with the State Complaint Officer.