You Have the Right to File a Complaint

Workforce Innovation and Opportunity Act (WIOA) applicants and participants have the right to file a complaint or grievance to resolve WIOA related disputes that involve:

  • Services you received at a MassHire Career Center
  • A job MassHire referred you to
  • The Trade Adjustment Assistance Program
  • Agricultural employment
  • Dept. of Career Services – referred training programs
  • You believe you have experienced discrimination
  • Other employment-related complaints

How to file a complaint or grievance

Each MassHire Career Center (MCC) has a designated Complaint/EO and/or backup officers to receive and accept complaints during normal business hours. You may file a complaint or grievance at the local MassHire Career Center or with the State Complaint Officer.

Worcester Complaint Officer

Sonia Watkins


Southbridge Complaint Officer

Deborah Baillargeon

508.765.6430 ext. 55305

State Complaint Officer

MassHire Department of Career Services

19 Staniford St, 1st Floor Boston, MA 02114

Attn. State Complaint Officer

Employment Law

MassHire Department of Career Services- Customers

Special Interest Labor Law Posters