The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program, providing temporary assistance to unemployed Massachusetts workers. For additional information, please visit the DUA website below.
Walk-in customers with basic computer skills may use computers / printer for the following unemployment insurance transactions:
- File a new claim or reopen a claim
- Print claims related documents
- Conduct your weekly certification
- Complete questionnaires
- Update your personal information
NO DUA Claims Agent on site – Telephones are available to contact (DUA).