The Employment Counselor helps job seekers within their Industry Sector Team become job-ready and reach their employment goals. The role combines one-on-one counseling, program eligibility determination, and case management, with all activity documented in the MOSES database.
Key Responsibilities
- Advise customers on job search methods, interview preparation, and overcoming barriers to employment.
- Conduct comprehensive assessments using records, tests, and interviews to evaluate work history, skills, education, aptitudes, and marketability against labor market conditions.
- Develop career action plans with each customer, including education and training recommendations.
- Determine eligibility and enroll customers in WIOA, Trade, National Dislocated Worker Grants, and specialty-funded programs; verify documentation for DOL and agency compliance.
- Manage a complex caseload with contact at least every 30 days until the customer is employed.
- Conduct RESEA reviews, Career Center seminars, and group workshops.
- Explain program eligibility, procedures, and benefits to customers and outside parties.
- Maintain liaison with WIOA partners, community organizations, and public and private agencies.
- Partner with recruiters and business services staff to match customers to job orders and build candidate pipelines.
- Maintain records, prepare reports, attend meetings, and participate in cross-training and professional development.
Values
Collaboration, Respect, Reliability, and Ingenuity — reflected in every customer and partner interaction.
Minimum Requirements
Two years of full-time (or equivalent part-time) professional experience in employment, vocational, guidance, placement, rehabilitation, or educational counseling — or an equivalent combination of experience and education.
Substitution: A bachelor’s or higher degree in counseling or guidance may substitute for the required experience (partial coursework prorated).
First consideration goes to applicants who apply within the first 14 days.
